A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems*
نویسندگان
چکیده
منابع مشابه
A Queueing Theoretic Approach to Set Staffing Levels in TimeDependent DualClass Service Systems<link href=#deci12236-note-0001/>
This article addresses the optimal staffing problem for a nonpreemptive priority queue with two customer classes and a time-dependent arrival rate. The problem is related to several important service settings such as call centers and emergency departments where the customers are grouped into two classes of “high priority” and “low priority,” and the services are typically evaluated according to...
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ژورنال
عنوان ژورنال: Decision Sciences
سال: 2016
ISSN: 0011-7315
DOI: 10.1111/deci.12236